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Behind the scenes of our shopping site
Love forever ♡
Focus on 5 essential oils to get you through winter
Much hapiness and nothing else!
Buongiorno Firenze!
Taking care of your hands
Behind the scenes of our shopping site
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For your online purchases, discover what's behind the scenes and what's hidden behind your screen!
On our website, as on any shopping site, you click, choose and buy. But have you ever imagined all the work that goes on behind your screen?
At Folies de Provence, we're opening the doors to our world to show you what makes our little company tick, beyond our stores.
Product selection: passionate teamwork
Cosmetics, eau de toilette, home fragrances, perfume diffusers, candles, pillow mists, aromatherapy, delicatessen...
All Folies de Provence products are organic or natural and come from local and regional producers.
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Supplier sourcing:
How do we find the products you love so much? We make it a point of honor to choose and meet with our suppliers based on the quality of their products and their place of production, thus favoring short circuits. The identity and authenticity of the brand we distribute play an essential role in our selection, which must be in harmony with our image.
Constantly on the lookout, we're always on the lookout for the latest trends and quality products made in France and more particularly made in Provence!
Photos and descriptions:
A product is great, but with inspiring photos and a detailed description, it's even better! The editorial team puts all its talent at your service for quality content. A blog containing articles dedicated to our products is also available on the site to advise and inform you with zoom articles, tips and interviews!
Logistics: a well oiled machine!
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Storage:
Where are the products you buy stored? In the warehouse of one of our boutiques! Optimized space for efficient stock management.
Order preparation:
Once you've placed your order, the logistics team springs into action: listing orders, checking products, carefully wrapping them in tissue paper, printing labels...
We make every effort to ensure that your parcel arrives in perfect condition. Orders placed in the morning can be dispatched the same day.
Shipping:
Thanks to our transport partners, we guarantee fast, reliable delivery to your home or to a relay point, with real-time tracking.
Customer service: your satisfaction is our priority
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Our team is at your service:
Got a question? A problem? Our team of sales advisors is here to help you by phone or e-mail. We are always available to help you with your purchases.
Managing product returns:
If a product doesn't suit you, don't panic! We offer a quick and easy returns and exchange procedure.
Security:
Your data is precious. We put in place reinforced security measures to protect your personal information.
Thank you for your trust!
Behind every click is a passionate team working hard to provide you with the best possible shopping experience.
At Folies de Provence, we're proud to take you behind the scenes to show you just how much we care about your satisfaction.
If you have any questions or comments, please let us know below, and continue to trust us with your online purchases!
